So far in 2006 Time Warner has purchased Xpedius. Paetec bought USLEC and Megapath merged with Netifice. There are now fewer top quality T1 Providers than there were last year. What does that mean to the T1 customer? Will prices increase? Will customer service drop? I think the answer to both of those questions is NO.
There are still enough business broadband providers available that competition will keep prices low. We will not see the dramatic price drops that have happened over the past 2 years but monthly costs should still drop slightly. As for customer service, most of these companies realize that customer care is there life blood. The mergers may even improve customer service.
There are still enough business broadband providers available that competition will keep prices low. We will not see the dramatic price drops that have happened over the past 2 years but monthly costs should still drop slightly. As for customer service, most of these companies realize that customer care is there life blood. The mergers may even improve customer service.
posted by Michael @ 7:45 PM
1 Comments:
At 10:51 AM,
Anonymous said…
The price of T1 services has stabilized over the past year. Prices will not increase because the demand for T1 solutions is increasing rather than decreasing.
Like stated in the article, companies, will have to start providing quality customer service if they want to keep their current customers or if they want future referrals.
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